• Ad Tech Disrupted by AT&T Purchase

    AT&T recently announced plans to buy advertising technology platform company AppNexus. The news came on the heels of AT&T's $85 billion acquisition of Time Warner. This sets the stage for an ad tech s… - 7/3/2018

  • How to Use On-Hold Time Wisely

    Some on-hold systems can recognize who's calling and match messages to them based on their past buying history or other information. That may cause callers to pay attention to these messages, become i… - 7/2/2018

  • Chatbots Key to Marketing to Next Generation

    Chatbot development comes in at No. 11 in the Upwork Skills Index, which ranks the hottest skills in the U.S. freelance job market. A growing number of software suppliers have introduced tools to buil… - 6/18/2018

  • Reinforce Your Brand Every Little Moment

    Every moment you have with customers and prospects is an opportunity for you to reinforce your brand, educate the market about your value proposition, and deliver unique and personalized offers and ex… - 6/8/2018

  • Use Contact Center Interactions To Your Greatest Advantage

    You should use every moment you are on a call with customers and prospects to connect them more closely to your brand and your business. - 6/1/2018

  • How to Deliver Personalized Service, Messaging

    When you're hungry, you want food before you get hangry. When you're sick, you just want someone to make you feel better. And when you need help fixing or buying something, many of us want a helpful a… - 5/31/2018

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JC Penney: 'Brand' inbound calls? Increase Customer Satisfaction? Monetize the Contact Center? Wow!

Hear the Difference: Fill wasted space with experience engagement and revenue