TMCNet:  SugarCRM Named Mid-Market Leader for CRM by G2 for the 4th Consecutive Year

[June 24, 2020]

SugarCRM Named Mid-Market Leader for CRM by G2 for the 4th Consecutive Year

SugarCRM Inc.®, the innovator of time-aware CX, today announced that it was named a leader in the new G2 (News - Alert) Grid Report® for the Mid-Market for the fourth consecutive year, for a total of 16 consecutive quarters. Sugar received high customer satisfaction scores for ease of doing business, ease of administration and meeting overall requirements. With a shorter time to value than other leaders, highly ranked features for Sugar Sell include customization, contact management and contract management.

"Each of Sugar's CX products focuses on efficiently solving real-world business problems without added complexity or customizations," said Rich Green, chief product officer and CTO, SugarCRM (News - Alert). "We are committed to delivering product innovation, backed by the world's most reliable cloud, to accelerate mid-market businesses and help them create customers for life."

There are roughly 200,000 mid-market businesses in the U.S. Customer reviews from the mid-market on G2 point to Sugar as the choice for 'flexible, eas-to-use and customizable CRM'. Sugar's time-aware CX solutions enable marketing, sales, and service teams to gain a clear, unified view of the customer and deliver a better experience across the customer journey. To learn more, visit

Download the G2 Summer 2020 Mid-Market Grid for CRM Report here.

The G2 category Grid Reports compares products in a given category based on satisfaction (based on validated reviews on G2) and market presence scores (based on market share, company size, and social impact).

About SugarCRM

SugarCRM's time-aware sales, marketing and service software helps companies deliver effortless and predictable customer experience. For mid-market companies and anyone that wants a CX-driven platform, Sugar gives teams the time-aware customer data they need to create a seamless customer journey and increase customer lifetime value.

More than 4,500 companies in over 120 countries rely on SugarCRM. Based in Silicon Valley, SugarCRM is backed by Accel-KKR.

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