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TMCNet:  Marchex Adds Closed Loop Conversion Insights to Sales Edge Rescue

[February 11, 2020]

Marchex Adds Closed Loop Conversion Insights to Sales Edge Rescue

Marchex (NASDAQ: MCHX), a leading provider of call analytics that drive, measure, and convert callers into customers, today launched Closed Loop Conversions, a significant enhancement to Marchex Sales Edge Rescue that enables enterprise and local businesses to more efficiently grow revenue by capturing missed opportunities.

As part of the Marchex Sales Edge suite, Sales Edge Rescue offers conversational AI-infused call monitoring, scoring and engagement to alert businesses when potential buyers end a conversation without making an appointment or a purchase. It identifies when high-value customer conversations are mishandled and immediately delivers this intelligence to businesses so they can re-engage with customers and "rescue" the sale.

Adding closed loop conversion tracking and analytics capabilities informs businesses with what happens after a salesperson gets a missed opportunity alert and follows up with a prospective buyer. Adding this capability provides businesses the opportunity to 'close the loop' to get a complete picture of the in-bound opportunities they are missing, while also measuring the effectieness and impact of capturing those opportunities through outbound engagement.

Here is how it works:

  • When high-intent buyers hang up without booking an appointment or making a purchase, a designated salesperson gets a missed opportunity alert. Included in the alert is a click-to-call tracking phone number to quickly reach back to the potential buyer.
  • The salesperson responds immediately to this high-priority lead to save the sale.
  • The closed loop conversion feature then analyzes this outbound call and its outcome, giving businesses a real-time, accurate picture of what happens when the sales team engages to capture missed opportunities.

"With Marchex Sales Edge Rescue, we have helped our client, Service Experts, significantly increase revenue from the leads we drive by providing them with opportunities to recover high intent missed sales," said Nathan Johnson, Vice President of Marketing Services, Strategic America, an integrated marketing firm specializing in field marketing, brand building and customer engagement.

"The Marchex Sales Edge Rescue program has given us a solution that can improve the customer experience while also saving potential high value sales opportunities," said David Moody, vice president of Marketing and Customer Engagement, Service Experts, a heating and air conditioning service company.

Marchex Sales Edge Rescue with closed loop tracking and call attribution is available immediately.

About Marchex

Marchex understands that the best customers are those who call your company - they convert faster, buy more, and churn less. Marchex provides solutions that help companies drive more calls, understand what happens on those calls, and convert more of those callers into customers. Our actionable intelligence strengthens the connection between companies and their customers, bridging the physical and digital world, to help brands maximize their marketing investments and operating efficiencies to acquire the best customers.

Please visit the Marchex blog or @marchex on Twitter (News - Alert) (Twitter.com/Marchex) to learn more.


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