TMCNet:  Global Call Center AI Market, Forecast to 2025 - Leading Players are Amazon Web Services, Google, IBM, Microsoft, and SAP

[January 09, 2020]

Global Call Center AI Market, Forecast to 2025 - Leading Players are Amazon Web Services, Google, IBM, Microsoft, and SAP

DUBLIN, Jan. 9, 2020 /PRNewswire/ -- The "Global Call Center AI Market 2019-2025" report has been added to's offering.

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The global call center AI market is projected to grow at a significant growth rate during the forecast period, owing to the growing trend towards AI-based customer care services in various enterprises coupled with a huge amount of data in several industries such as retail, BFSI, and others.

Technological advancement in AI and machine learning offers substantial growth opportunities in the market growth during the forecast period. According to the World Economic Forum, the connected world is producing data at a pace that is unprecedented in human history. According to its estimation, in February 2017, more than 3 billion people are connected to the internet compared to just 2.3 million in 1990. These 3 billion people generating data every second, which has led to the growth of big data.

Several researchers have discovered a potential connection between robust data management strategy and companies' financial performance. This enables businesses to reach the market faster with products and services that are efficiently associated with customer needs.

Geographically, the global call center AI market is further classified into North America, Europe, Asia-Pacific, and the Rest of the World. North America is anticipated to have a significant market share in the global market. The government support is contributing to the North American market growth.

For instance, in February 2019, the US president signed an executive order for the American AI initiative. The federal government will play a crucial role to facilitate AI R&D and encourage the trust of the Americans for the development and deployment of AI-associated technologies and training a workforce capable of using AI in their occupations. IT companies are outsourcing the development of applications to other developers while retaining close control of their data and source code.

Moreover, Asia-Pacific is estimated to have considerable market growth in the global market owing to the large consumer base coupled rising AI solutions in the retail industry.

The global call center AI market is influenced by product developmnt and advancements conducted by the market players. The key players of the call center AI industry include Amazon Web Services, Inc., Google LLC, IBM Corp., Microsoft Corp., and SAP SE, Artificial Solutions Holding Ash AB, Avaya Inc., Oracle Corp., Nuance Communications, Inc., Conversica, Inc.,, Inc. Creative Virtual, Ltd., and others.

These players are playing a significant role in the growth of the call center AI market by providing various products and adopting several strategies such as merger and acquisition, partnerships and collaboration, technological development, and others.

The report covers:

  • Comprehensive research methodology of the global call center AI market.
  • This report also includes a detailed and extensive market overview with key analyst insights.
  • An exhaustive analysis of macro and micro factors influencing the market guided by key recommendations.
  • Analysis of regional regulations and other government policies impacting the global call center AI market.
  • Insights about market determinants which are stimulating the global market.
  • Detailed and extensive market segments with regional distribution of forecasted revenues.
  • Extensive profiles and recent developments of market players.

Key Topics Covered

1. Report Summary
1.1. Research Methods and Tools
1.2. Market Breakdown
1.2.1. By Segments
1.2.2. By Geography

2. Market Overview and Insights
2.1. Scope of the Report
2.2. Analyst Insight & Current Market Trends
2.2.1. Key Findings
2.2.2. Recommendations
2.2.3. Conclusion
2.3. Rules & Regulations

3. Competitive Landscape
3.1. Company Share Analysis
3.2. Key Strategy Analysis
3.3. Key Company Analysis
3.3.1. Amazon Web Services Inc. Overview Financial Analysis SWOT Analysis Recent Developments
3.3.2. Google LLC Overview Financial Analysis SWOT Analysis Recent Developments
3.3.3. IBM Corp. Overview Financial Analysis SWOT Analysis Recent Developments
3.3.4. Microsoft Corp. Overview Financial Analysis SWOT Analysis Recent Developments
3.3.5. SAP SE Overview Financial Analysis SWOT Analysis Recent Developments

4. Market Determinants
4.1. Motivators
4.2. Restraints
4.3. Opportunities

5. Market Segmentation
5.1. Global Call Center AI Market by Deployment Type
5.1.1. On-Premises
5.1.2. Cloud-based
5.2. Global Call Center AI Market by Industry
5.2.1. BFSI
5.2.2. Retail & E-Commerce
5.2.3. IT & Telecom
5.2.4. Media & Entertainment
5.2.5. Travel and Hospitality
5.2.6. Others

6. Regional Analysis
6.1. North America
6.1.1. United States
6.1.2. Canada
6.2. Europe
6.2.1. UK
6.2.2. Germany
6.2.3. Italy
6.2.4. Spain
6.2.5. France
6.2.6. Rest of Europe
6.3. Asia-Pacific
6.3.1. China
6.3.2. India
6.3.3. Japan
6.3.4. Rest of Asia-Pacific
6.4. Rest of the World

7. Company Profiles
7.1. Amazon Web Services, Inc.
7.2. Artificial Solutions Holding Ash AB
7.3. Avaamo, Inc.
7.4. Avaya, Inc.
7.5. Conversica, Inc.
7.6. Creative Virtual, Ltd.
7.7. EdgeVerve Systems, Ltd.
7.8. Google, LLC
7.9. Haptik, Inc.
7.10. IBM Corp.
7.11. Inbenta Holdings, Inc.
7.12., Inc.
7.13. Microsoft Corp.
7.14. NICE, Ltd.
7.15. Nuance Communications, Inc.
7.16. Oracle Corp.
7.17. Pypestream, Inc.
7.18. Rulai, Inc.
7.19. SAP SE
7.20. Talkdesk, Inc.
7.21. Zendesk, Inc.

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