TMCNet:  J.D. Power Recognizes Sallie Mae for Outstanding Customer Service

[November 07, 2019]

J.D. Power Recognizes Sallie Mae for Outstanding Customer Service

Sallie Mae® announced today that its customer service team has been recognized by J.D. Power for providing "an outstanding customer service experience." Specifically, Sallie Mae's Customer Care Contact Center was recognized for outstanding customer service for phone support.

"We would like to congratulate the entire customer service team at Sallie Mae for earning this Certified Customer Service distinction for delivering an outstanding customer service experience for phone support," said Mark Miller, practice leader, customer service advisory, J.D. Power. "This certification has very high standards and is very challenging to earn; this stands as a testament to Sallie Mae's commitment to excellence in serving their customers."

Since establishing itself as a standalone consumer bank in 2014, Sallie Mae has continued to invest in its people and technologies, in order to deliver best-in-class customer service. Along with growing its U.S.-based customer service teams, the bank has adopted a mobile-first philosophy, enhanced chat functions, and other various service platforms.

"Outstanding customer service is more than a job, its our purpose," said Raymond J. Quinlan, Chairman and Chief Executive Officer, Sallie Mae. "We're here to prepare customers to embark on the next chapter of their lives. Our team members are consistently looking for ways to improve systems, enhance convenience, and assist our customers with resources to help them effectively manage their student loans. Being recognized by J.D. Power, whose certification is viewed with the utmost trust and respect, is a testament to these efforts, and emphasizes our promise to put our customers first."

J.D. Power 2019 Certified Customer Service Program recognition is based on successful completion of an evaluation and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions. For more information, visit

To learn more about Sallie Mae, visit

Sallie Mae (Nasdaq: SLM) believes education and life-long learning, in all forms, help people achieve great things. As the leader in private student lending, we provide financing and know-how to help make college happen and offer products and resources to help customers make new goals and experiences, beyond college, possible. Learn more at Commonly known as Sallie Mae, SLM Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.

[ Back To Call Center Ad Tech's Homepage ]



JC Penney: 'Brand' inbound calls? Increase Customer Satisfaction? Monetize the Contact Center? Wow!

Hear the Difference: Fill wasted space with experience engagement and revenue