INDUSTRY NEWS



TMCNet:  TTEC Announces Third Quarter 2019 Financial Results

[November 05, 2019]

TTEC Announces Third Quarter 2019 Financial Results

DENVER, Nov. 5, 2019 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading digital global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world's most iconic and disruptive brands, today announced financial results for the third quarter ended September 30, 2019.

"We continued to overperform against our key financial objectives in the third quarter, and 2019 is setting up to be a record year for revenue and profitability," commented Ken Tuchman, chairman and chief executive officer of TTEC. "We are making significant progress executing upon our vision to continuously deliver exceptional customer experience and engagement, especially in today's disruptive digital world. The strategic interplay between our Digital and Engage solutions is a marketplace differentiator that creates a virtuous cycle with the power to further enhance our organic revenue growth and margin expansion. We are also fortifying our integrated offering through a strong pipeline of accretive strategic acquisitions and meaningful new digital channel partnerships to deliver a truly differentiated customer experience for our clients."

THIRD QUARTER 2019 FINANCIAL HIGHLIGHTS                     

Revenue        

  • Third quarter 2019 GAAP revenue increased 8.4 percent to $395.5 million compared to $364.9 million in the prior year period.
  • Foreign exchange had a $2.2 million positive impact on revenue in the third quarter 2019.

Income from Operations

  • Third quarter 2019 GAAP income from operations was $26.0 million, or 6.6 percent of revenue, compared to $14.7 million, or 4.0 percent of revenue in the prior year period.
  • Non-GAAP income from operations, excluding $0.2 million in restructuring and impairment charges, was $26.2 million or 6.6 percent of revenue versus 4.8 percent for the prior year period.
  • Foreign exchange had a $2.1 million positive impact on income from operations in the third quarter 2019.

Adjusted EBITDA        

  • Third quarter 2019 Non-GAAP Adjusted EBITDA was $46.2 million, or 11.7 percent of revenue, compared to $38.2 million, or 10.5 percent of revenue in the prior year period.

Earnings Per Share

  • Third quarter 2019 GAAP fully diluted earnings per share was $0.43 compared to $0.15 for the same period last year.
  • Non-GAAP fully diluted earnings per share was $0.40 compared to $0.22 in the prior year period.

Bookings

  • During the third quarter 2019, TTEC signed an estimated $114 million in annualized contract value. Third quarter bookings mix was diversified across segments, verticals, and geographies.

STRONG BALANCE SHEET AND CASH FLOWS CONTINUE TO FUND INVESTMENTS AND DIVIDENDS

  • As of September 30, 2019, TTEC had cash and cash equivalents of $85.5 million and debt of $218.9 million, resulting in a net debt position of $133.4 million. This compares to a net debt position of $202.3 million for the same period 2018.
  • As of September 30, 2019, TTEC had approximately $575 million of additional borrowing capacity available under its revolving credit facility compared to $405 million for the same period 2018.
  • Cash flow from operations in the third quarter 2019 was $63.1 million compared to $61.4 million for the third quarter 2018.
  • Capital expenditures in the third quarter 2019 were $16.0 million compared to $15.0 million for the third quarter 2018.
  • Paid a 32 cent per share, or $14.9 million, semi-annual dividend on October 17, 2019, an approximate 14.3 percent increase over the dividend paid in October 2018 and a 6.7 percent increase over the April 2019 dividend.

SEGMENT REPORTING & COMMENTARY
Effective June 30, 2019, TTEC reports financial results for the following two business segments:

  1. TTEC Digital (Digital) - Previously TTEC's Customer Strategy Services and Customer Technology Services segments.
  2. TTEC Engage (Engage) – Previously TTEC's Customer Growth Services and Customer Management Services segments.

Financial highlights for the two segments are provided below.

TTEC Digital – Design, build and operate tech-enabled, insight-driven CX solutions

  • Third quarter 2019 GAAP revenue for TTEC Digital increased 17.9 percent to $78.6 million from $66.7 million for the year ago period. Income from operations was $11.7 million or 14.9 percent of revenue compared to operating income of $8.5 million or 12.7 percent of revenue for the prior year period.
  • Non-GAAP income from operations was $11.8 million, or 15.0 percent of revenue compared to operating income of $8.6 million or 12.8 percent of revenue in the prior year period.

TTEC Engage – Digitally-enabled customer care, acquisition, and fraud prevention services

  • Third quarter 2019 GAAP revenue for TTEC Engage increased 6.2 percent to $316.9 million from $298.3 million for the year ago period. Income from operations was $14.3 million or 4.5 percent of revenue compared to operating income of $6.2 million or 2.1 percent of revenue for the prior year period.
  • Non-GAAP income from operations was $14.4 million, or 4.5 percent of revenue compared to operating income of $8.8 million or 3.0 percent of revenue in the prior year period.
  • Foreign exchange had a $2.4 million positive impact on revenue and $2.1 million positive impact on income from operations.

NON-GAAP FINANCIAL MEASURES

This press release contains a discussion of certain non-GAAP financial measures that the Company includes to allow investors and analysts to measure, analyze and compare its financial condition and results of operations in a meaningful and consistent manner. A reconciliation of these non-GAAP financial measures can be found in the tables accompanying this press release.

  • GAAP metrics are presented in accordance with Generally Accepted Accounting Principles.
  • Non-GAAP - As reflected in the attached reconciliation table, the definition of Non-GAAP may exclude from operating income, EBITDA, net income and earnings per share restructuring and impairment charges, among other items.

BUSINESS OUTLOOK

"We are executing against our strategic priorities in both our TTEC Digital and TTEC Engage segments," commented Regina Paolillo, chief financial and administrative officer. "Year-to-date, we significantly increased our revenue, profitability and cash flow generation, grew the number of concurrent licensed users on our CX subscription-based cloud platform, expanded our geographic and vertical market share, and more recently completed a strategic acquisition and entered into new and expanded channel partner arrangements."

Paolillo continued, "We expect these positive developments alongside the size and diversity of our revenue backlog and sales pipeline to enable top line growth and margin expansion in 2020, similar to that of 2019."

We estimate full-year 2019 guidance, which includes PRG Middle East and our recent acquisition of FCR, but excludes restructuring and impairment charges, as follows:

Revenue between $1.622 and $1.630 billion

  • With approximately 18.5 percent for TTEC Digital and 81.5 percent for TTEC Engage

Operating Income margins between 7.8 and 8.0 percent.

  • Margins of approximately 13.7 percent for TTEC Digital and 6.7 percent for TTEC Engage

Adjusted EBITDA margins between 12.8 and 13.0 percent.

  • Margins of approximately 18.0 percent for TTEC Digital and 11.8 percent for TTEC Engage

Capital expenditures are estimated to between 3.8 and 4.0 percent of revenue.

Effective tax rate for the full year is estimated between 25 and 27 percent.

About TTEC 

TTEC Holdings, Inc. (NASDAQ: TTEC) is a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world's most iconic and disruptive brands. The Company delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, its delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, the Company's 48,500 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. To learn more about how TTEC is bringing humanity to the customer experience, visit www.ttec.com

FORWARD-LOOKING STATEMENTS

This earnings release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These statements are based on the current beliefs and expectations of TTEC Holding, Inc.'s management and are subject to significant risks and uncertainties. Specifically, we would like for you to focus on risks related to our strategy execution, our ability to innovate and introduce technologies that are sufficiently disruptive to allow us to maintain and grow our market share, cybersecurity risk and risks inherent to our equity structure. Actual results may differ from what is expressed in the forward-looking statements. Risk Factors that could cause TTEC's results to differ materially from those described in the forward-looking statements can be found in TTEC's Quarterly Report on Form 10-Q for the quarter ended on September 30, 2019 and Annual Report on Form 10-K for the year ended December 31, 2018, which has been filed with the U.S. Securities and Exchange Commission (the "SEC") and is available on TTEC's website www.ttec.com, and on the SEC's public website at www.sec.gov. TTEC Holdings, Inc. does not undertake to update any forward-looking statements.



Investor Relations Contact

Public Relations Contact

Address

Contact

Paul Miller

Nick Cerise

9197 South Peoria Street

ttec.com

+1.303.397.8641

+1.303.397.8331

Englewood, CO 80112

+1.800.835.3832

 











TTEC HOLDINGS, INC. AND SUBSIDIARIES

CONSOLIDATED STATEMENTS OF OPERATIONS

(In thousands, except per share data)

(unaudited)























Three months ended


Nine months ended




 September 30,


 September 30,




2019


2018


2019


2018












Revenue

$395,507


$364,936


$1,182,378


$1,090,038












Operating Expenses:










Cost of services

304,622


286,925


897,193


844,555



Selling, general and administrative

48,062


43,321


148,646


134,611



Depreciation and amortization

16,659


17,317


50,452


52,052



Restructuring and integration charges, net

183


2,716


1,572


4,599



Impairment losses

-


-


3,569


1,120



Total operating expenses

369,526


350,279


1,101,432


1,036,937












Income From Operations

25,981


14,657


80,946


53,101













Other income (expense), net

(806)


(6,020)


(6,870)


(29,480)












Income Before Income Taxes

25,175


8,637


74,076


23,621













Provision for income taxes

(5,196)


(1,893)


(20,007)


(4,648)












Net Income

19,979


6,744


54,069


18,973













Net income attributable to noncontrolling interest

(1,878)


(1,369)


(5,168)


(3,489)












Net Income Attributable to TTEC Stockholders

$  18,101


$    5,375


$     48,901


$     15,484






















Net Income Per Share




















Basic

$     0.43


$     0.15


$        1.17


$        0.41













Diluted

$     0.43


$     0.15


$        1.16


$        0.41












Net Income Per Share Attributable to TTEC Stockholders




















Basic

$     0.39


$     0.12


$        1.06


$        0.34













Diluted

$     0.39


$     0.12


$        1.05


$        0.33






















Income From Operations Margin

6.6%


4.0%


6.8%


4.9%


Net Income Margin

5.1%


1.8%


4.6%


1.7%


Net Income Attributable to TTEC Stockholders Margin

4.6%


1.5%


4.1%


1.4%


Effective Tax Rate

20.6%


21.9%


27.0%


19.7%






















Weighted Average Shares Outstanding









  Basic

46,481


46,172


46,335


46,021


  Diluted

46,768


46,316


46,693


46,390












 

TTEC HOLDINGS, INC. AND SUBSIDIARIES

SEGMENT INFORMATION

(In thousands)

(unaudited)


















Three months ended


Nine months ended


 September 30,


 September 30,


2019


2018


2019


2018









Revenue:








TTEC Digital

$  78,620


$  66,679


$   222,992


$   169,247

TTEC Engage

316,887


298,257


959,386


920,791

Total

$395,507


$364,936


$1,182,378


$1,090,038









Income From Operations:








TTEC Digital

$  11,704


$    8,469


$     27,172


$     20,579

TTEC Engage

14,277


6,188


53,774


32,522

Total

$  25,981


$  14,657


$     80,946


$     53,101

 

TTEC HOLDINGS, INC. AND SUBSIDIARIES

CONSOLIDATED BALANCE SHEETS

(In thousands)

(unaudited)






 September 30,


 December 31, 


2019


2018









ASSETS




Current assets:




   Cash and cash equivalents

$           85,480


$           78,237

   Accounts receivable, net

312,128


350,962

   Other current assets

118,002


97,278

      Total current assets

515,610


526,477





Property and equipment, net

164,972


161,523

Other assets

501,284


366,508





Total assets

$      1,181,866


$      1,054,508





LIABILITIES AND EQUITY




Total current liabilities

$         358,306


$         235,418

Other long-term liabilities

436,417


466,241

Total equity

387,143


352,849





Total liabilities and equity

$      1,181,866


$      1,054,508





 

TTEC HOLDINGS, INC. AND SUBSIDIARIES

RECONCILIATION OF NON-GAAP FINANCIAL INFORMATION

(In thousands, except per share data)

(unaudited)












Three months ended


Nine months ended



September 30,


September 30,



2019


2018


2019


2018










Revenue


$395,507


$364,936


$1,182,378


$1,090,038



















Reconciliation of Adjusted EBITDA:


















Net Income


$  19,979


$    6,744


$     54,069


$     18,973

   Interest income


(522)


(1,401)


(1,291)


(3,940)

   Interest expense


4,041


8,410


13,537


22,634

   Provision for income taxes


5,196


1,893


20,007


4,648

   Depreciation and amortization


16,659


17,317


50,452


52,052

   Asset impairment, restructuring and integration charges


183


2,716


5,141


5,719

   Impairment of equity investment


-


-


-


15,632

   Gain on sale of business units


(391)


(588)


(1,141)


(1,653)

   Gain on sale of trademarks


(700)


-


(700)


-

   Gain on recovery of receivables in connection with division in winddown


(1,416)


-


(1,416)


-

   Changes in acquisition contingent consideration


-


-


(2,424)


-

   Loss on asset held for sale reclassified to asset held and used


-


-


-


2,000

   Gain on bargain purchase of acquisition


-


-


-


(685)

   Equity-based compensation expenses


3,129


3,109


9,663


9,292










 Adjusted EBITDA


$  46,158


$  38,200


$   145,897


$   124,672



















Reconciliation of Free Cash Flow:


















Cash Flow From Operating Activities:









   Net income


$  19,979


$    6,744


$     54,069


$     18,973

   Adjustments to reconcile net income to net cash provided by operating activities:









          Depreciation and amortization


16,659


17,317


50,452


52,052

          Other


26,493


37,342


79,876


95,084

   Net cash provided by operating activities


63,131


61,403


184,397


166,109










Less - Total Cash Capital Expenditures


16,010


14,958


44,438


31,841










Free Cash Flow


$  47,121


$  46,445


$   139,959


$   134,268



















Reconciliation of Non-GAAP Income from Operations:


















Income from Operations


$  25,981


$  14,657


$     80,946


$     53,101

Restructuring charges, net


183


2,716


1,572


4,599

Impairment losses


-


-


3,569


1,120










Non-GAAP Income from Operations


$  26,164


$  17,373


$     86,087


$     58,820










Non-GAAP Income from Operations Margin


6.6%


4.8%


7.3%


5.4%



















Reconciliation of Non-GAAP EPS:


















Net Income


$  19,979


$    6,744


$     54,069


$     18,973

Add:  Asset restructuring and impairment charges


183


2,716


5,141


5,719

Add:  Loss on asset held for sale reclassified to asset held and used


-


-


-


2,000

Add:  Interest charge related to future purchase of remaining 30% for Motif acquisition


757


3,002


2,533


7,989

Add:  Impairment of equity investment


-


-


-


15,632

Less:  Changes in acquisition contingent consideration


-


-


(2,424)


-

Less:  Gain on sale of business units


(391)


(588)


(1,141)


(1,653)

Less:  Gain on sale of trademarks


(700)


-


(700)


-

Less:  Gain on recovery of receivable in connection with division in winddown


(1,416)


-


(1,416)


-

Less:  Gain on bargain purchase of acquisition


-


-


-


(685)

Add:  Changes in valuation allowance, return to provision adjustments and other, and tax effects of items separately disclosed above


212


(1,800)


2,046


(8,146)










 Non-GAAP Net Income


$  18,624


$  10,074


$     58,108


$     39,829










    Diluted shares outstanding


46,768


46,316


46,693


46,390










 Non-GAAP EPS


$0.40


$0.22


$1.24


$0.86

 

TTEC Logo (PRNewsfoto/TTEC Holdings, Inc.)

 

Cision View original content to download multimedia:http://www.prnewswire.com/news-releases/ttec-announces-third-quarter-2019-financial-results-300952264.html

SOURCE TTEC Holdings, Inc.


[ Back To Call Center Ad Tech's Homepage ]



Home



RESOURCES

JC Penney: 'Brand' inbound calls? Increase Customer Satisfaction? Monetize the Contact Center? Wow!
DOWNLOAD CASE STUDY

Hear the Difference: Fill wasted space with experience engagement and revenue
LISTEN NOW

PARTNERS