INDUSTRY NEWS



TMCNet:  Salesforce Positioned in the Leaders Quadrant of the 2019 Magic Quadrant for Sales Force Automation for the Thirteenth Consecutive Year

[July 09, 2019]

Salesforce Positioned in the Leaders Quadrant of the 2019 Magic Quadrant for Sales Force Automation for the Thirteenth Consecutive Year

SAN FRANCISCO, July 9, 2019 /PRNewswire/ -- Salesforce [NYSE: CRM], the global leader in CRM, today announced that for the thirteenth consecutive year, Salesforce has been positioned by Gartner, Inc. as a Leader in its June 2019 Magic Quadrant for Sales Force Automation1. Vendors were evaluated for their ability to execute and completeness of vision. Salesforce is also rated #1 in the Sales segment worldwide based on 2018 total software revenue, holding a 32% share of revenue in the Sales segment, according to Gartner2.*

Salesforce (PRNewsFoto/salesforce.com) (PRNewsfoto/Salesforce)

"Today's sales cycles are fast-paced, and demanding—and the only way to create personalized buying experiences for every customer is by leveraging artificial intelligence," said Adam Blitzer, EVP & GM, Salesforce Sales Cloud. "With Einstein artificial intelligence, every field rep and inside salesperson has access to AI-driven predictions, insights, automation and recommendations to be more productive, from prospecting to closing deals and invoicing."

Einstein Artificial Intelligence powers a new level of automation in Sales Cloud that enables every sales representative to drive deeper relationships and better serve customers.

Gartner defines sales force automation (SFA) as "systems that support the automation of sales activities, processes and administrative responsibilities for organizations' sales professionals. Gartner considers SFA to be foundational technology, implemented to automate an organization's core sales processes."

Additional Information:

Connect with Salesforce:

1 Gartner Magic Quadrant for Sales Force Automation, Theodore Travis, Melissa Hilbert, Adnan Zijadic, Ilona Hansen, 26 June 2019.
2 Gartner Market Share: All Software Markets, Worldwide, 2018, Terilyn Palanca, et al, 8 April 2019.

Gartner Disclaimer
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

ABOUT SALESFORCE
Salesforce, the global CRM leader, empowers companies to connect with their customers in a whole new way. For more information about Salesforce (NYSE: CRM), visit: www.salesforce.com.

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase Salesforce applications should make their purchase decisions based upon features that are currently available. Salesforce has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM." For more information please visit https://www.salesforce.com, or call 1-800-NO-SOFTWARE.

 

Cision View original content to download multimedia:http://www.prnewswire.com/news-releases/salesforce-positioned-in-the-leaders-quadrant-of-the-2019-magic-quadrant-for-sales-force-automation-for-the-thirteenth-consecutive-year-300881316.html

SOURCE Salesforce


[ Back To Call Center Ad Tech's Homepage ]



Home



RESOURCES

JC Penney: 'Brand' inbound calls? Increase Customer Satisfaction? Monetize the Contact Center? Wow!
DOWNLOAD CASE STUDY

Hear the Difference: Fill wasted space with experience engagement and revenue
LISTEN NOW

PARTNERS