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TMCNet:  Arch RoamRight Travel Insurance Wins Honorable Mention for Customer Experience Award

[July 03, 2019]

Arch RoamRight Travel Insurance Wins Honorable Mention for Customer Experience Award

Arch RoamRight travel insurance was awarded an honorable mention for Best in Class Contact Center (under 99 seats) in the Customer Contact Week (CCW) Excellence Awards. This recognition is for the high level of customer care provided by the Arch RoamRight customer service and claims administration teams in 2018.

Travelers and travel advisors rely on Arch RoamRight's contact center to help them identify the most appropriate travel insurance policies, support filing of claims and more. Providing exceptional support is a foundational tenet for Arch RoamRight and a distinguishing factor in the competitive travel insurance industry.

"Being recognized for Best in Class Contact Center is a great achievement for our team," said Linda Fallon, Executive Vice President of Arch Insurance's Travel and Accident division. "We take great pride in putting our customers first and providing them with the best possible travel insurance experience during every interaction. I appreciate the excellent work done by our customer service and claims administration teams."

Online ratings indicate travelers are satisfied with the customer experience provided by Arch RoamRight, which has received many positive reviews mentioning customer service representatives by name. The team's responsiveness, breadth of product knowledge and helpful deeanor have resulted in 4 and 5 star ratings across multiple third-party websites.

The June 25 CCW Excellence Awards Gala celebrated individuals and teams who made a commitment to driving superior contact center and customer experience excellence. Winners across 11 categories were announced and recognized for their superior thinking, creativity and execution across the full spectrum of call center functions.

About Arch RoamRight

RoamRight (www.RoamRight.com), an Arch Insurance Company brand based in Hunt Valley, Maryland, provides travel insurance to help U.S. residents traveling around the world. Arch RoamRight offers travel insurance plans for leisure, business, student and group travelers taking both domestic and international trips. From trip cancellation to travel medical insurance plans and with an award-winning mobile app and website, Arch RoamRight is an industry leader in innovation and technological solutions. In 2019, Arch RoamRight was given the Excellence in Customer Service Award by Business Intelligence Group, and also won the bronze Stevie Award® for Customer Service Department of the Year in the American Business Awards®.

About CCW

Started in 1999 as Call Center Week, CCW is the world's largest customer contact event series. With an optimized balance of conference and expo, CCW is the place where customer care, CX, and contact center leaders come together. In 2018 they introduced their new look as Customer Contact Week. CCW is brought to you by the Customer Management Practice - the Analyst, Advisor, and Industry Network for all things Customer Management.


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