INDUSTRY NEWS



TMCNet:  Achieving the Right Blend of Agility and Quality Leads npower to Extend Contract with Arise Virtual Solutions for Three More Years

[March 11, 2019]

Achieving the Right Blend of Agility and Quality Leads npower to Extend Contract with Arise Virtual Solutions for Three More Years

MIRAMAR, Fla., March 11, 2019 /PRNewswire/ -- Arise Virtual Solutions, a leader in on-demand customer management technology and business process outsourcing (BPO), is excited to announce that it has signed a three-year contract extension with npower Limited, a subsidiary of Innogy Business Services, thus continuing their award-winning relationship through the end of 2021.

For the past four years, Arise has provided BPO solutions to npower that have helped improve their agility and contributed towards improvements in complaints processing. Since inception, the scale of the on-shore programme has doubled in size and was awarded the Global Sourcing Association (GSA) Utilities Outsourcing Project of The Year in 2016.

"We are pleased to extend our relationship with npower through to 2021 and hope it continues for many years to come," said Scott Etheridge, Chief Executive Officer of Arise. "Since 2015, Arise has worked to build an efficient and agile partnership with npower, supporting the complexities of their business, while deliveing on expectations through an industry-leading, flexible model. There are no boundaries to what we can achieve, and we look forward to further exceeding these great results in the coming years."

About Arise

Arise is a pioneer of on-demand customer management business process outsourcing solutions. Our powerful cloud-based platform provides a virtual nationwide network to connect work-at-home service partners running small call centre businesses to companies needing customer engagement and other business services. Built to scale, the Arise Platform enables a superior customer experience for innovative enterprises from startups to Fortune 500.

To learn more about Arise Virtual Solutions and what we can offer your company, please visit http://www.arise.com or contact Lisa Pelish.

Media Contact:
Lisa Pelish, Director, Global Marketing
Arise Virtual Solutions Inc.
210688@email4pr.com | Toll free: 855-274-7301

Cision View original content to download multimedia:http://www.prnewswire.com/news-releases/achieving-the-right-blend-of-agility-and-quality-leads-npower-to-extend-contract-with-arise-virtual-solutions-for-three-more-years-300809381.html

SOURCE Arise Virtual Solutions Inc.


[ Back To Call Center Ad Tech's Homepage ]



Home



RESOURCES

JC Penney: 'Brand' inbound calls? Increase Customer Satisfaction? Monetize the Contact Center? Wow!
DOWNLOAD CASE STUDY

Hear the Difference: Fill wasted space with experience engagement and revenue
LISTEN NOW

PARTNERS