FEATURED ARTICLES


  • Best Practices for Creating a Chatbot

    Platforms make creating a chatbot easier than ever. But make sure your chatbot aligns with your brand, is flexible, and can scale. - 10/4/2018

  • Study Assesses AI Benefits, Successes

    As interest in and adoption of artificial intelligence-based solutions grow, so does the number of surveys and studies on this important topic. Some of the latest AI research comes from a consortium m… - 9/19/2018

  • Getting in Tune with Customer Service

    Music can act as a form of escapism. That can be useful if a person is at the dentist, experiencing turbulence while flying, or even awaiting help in a call center queue. - 9/14/2018

  • Getting in Tune with Customer Service

    Music can act as a form of escapism. That can be useful if a person is at the dentist, experiencing turbulence while flying, or even awaiting help in a call center queue. - 9/14/2018

  • Study: Many Consumers Reluctant to Embrace Chatbots

    CSG report indicates many consumers think chatbot adoption is happening too fast, prefer to work with human customer service personnel. - 8/30/2018

  • Take a Page from Casting in Building Chatbots

    Businesses developing or working with others to birth chatbots may want to consider what actors or other personalities - or personality types - best convey the images and values that they themselves e… - 8/24/2018



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