FEATURED ARTICLES


  • Making the Most of Your Chatbot

    Many leading brands, and other organizations, are using chatbots to interact with customers. They need to take care in aligning the performance and personality of those digital assistants with their l… - 10/17/2018

  • Best Practices for Creating a Chatbot

    Platforms make creating a chatbot easier than ever. But make sure your chatbot aligns with your brand, is flexible, and can scale. - 10/4/2018

  • Study Assesses AI Benefits, Successes

    As interest in and adoption of artificial intelligence-based solutions grow, so does the number of surveys and studies on this important topic. Some of the latest AI research comes from a consortium m… - 9/19/2018

  • Getting in Tune with Customer Service

    Music can act as a form of escapism. That can be useful if a person is at the dentist, experiencing turbulence while flying, or even awaiting help in a call center queue. - 9/14/2018

  • Getting in Tune with Customer Service

    Music can act as a form of escapism. That can be useful if a person is at the dentist, experiencing turbulence while flying, or even awaiting help in a call center queue. - 9/14/2018

  • Study: Many Consumers Reluctant to Embrace Chatbots

    CSG report indicates many consumers think chatbot adoption is happening too fast, prefer to work with human customer service personnel. - 8/30/2018



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