• How AI & NLP Are Coming Into Play in Consumer, Business Environments

    Artificial intelligence and natural language process are delivering fast results for both business and consumer users. - 8/9/2018

  • Businesses Look to AI to Be More 'Human'

    This story is about how businesses can imbue chatbots with human characteristics to create stronger ties with their customers in much the same way personalized human service does. - 8/8/2018

  • Chatbots Are Improving, Working With Us

    To enable customers and organizations to experience the best possible chatbot outcomes, companies including Gensys and Interactions have been talking about the importance of pairing AI and humans to g… - 8/3/2018

  • Chatbots Invite Creativity - But Be Sure to Stay On-Brand

    If you're developing a chatbot it really pays to ask who - or what - your chatbot is going to be. It's important, because chatbots are a channel through which businesses both serve their customers, an… - 8/2/2018

  • Ad Tech Disrupted by AT&T Purchase

    AT&T recently announced plans to buy advertising technology platform company AppNexus. The news came on the heels of AT&T's $85 billion acquisition of Time Warner. This sets the stage for an ad tech s… - 7/3/2018

  • How to Use On-Hold Time Wisely

    Some on-hold systems can recognize who's calling and match messages to them based on their past buying history or other information. That may cause callers to pay attention to these messages, become i… - 7/2/2018

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JC Penney: 'Brand' inbound calls? Increase Customer Satisfaction? Monetize the Contact Center? Wow!

Hear the Difference: Fill wasted space with experience engagement and revenue